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Common questions

Answers you may need before topping up.

Check the selected amount and delivery details carefully before you pay.

What do I need?

You need a recharge amount and a phone that can receive the WhatsApp code. Some products also ask for an account ID.

Where is my order?

Open My Orders after logging in. Each status explains whether you need to wait, retry or contact support.

Which price will I pay?

The final amount is shown before you confirm. Your selected country controls the local currency and available prices.

Can I use my wallet?

Yes, when your balance covers the total. Open My Wallet to see your balance and activity.